Philipp Schafft phschafft at de.loewenfelsen.net
Tue Mar 22 12:14:48 UTC 2022

Good afternoon,

On Tue, 2022-03-22 at 11:45 +0000, Richard Bartholomew wrote:
> Hi,
> We're running V2.4.4 on Ubuntu 21.0.
> Last night, whilst one of our presenters was broadcasting their show,
> they were disconnected and unable to re-connect for around five
> minutes and kept getting the message that they were connected even
> though they weren't but our fallback autodj system was successfully
> playing during that period!
> I found the following message in the error log for the time in
> question and wonder if anyone can advise me, please, on what I need
> to do to prevent this in the future...as far as I'm aware, it's the
> first time it has happened!
> WARN source/get_next_buffer Disconnecting source due to socket
> timeout
> Thanks for any help with this.

generally speaking the above warning is reported if a source does stop
sending data. Normally this indicates that there is one of a) something
wrong with the source client, b) some network problem.

Generally speaking if nobody altered the source client it is b). Which
I would also feel like it likely is that because of it taking a few
minutes to recover but not too long.

If it does not happen again I would just consider it a random network

However if you feel like there really needs to be something done about
it there are a few first things to look at. Order and importance of the
items really depend on your parameters:
 * Network quality (e.g. wired, not wireless), maybe some line provider
   that offers a availability focused SLA
 * Training for all involved admins (e.g. to learn if an software
   update may have an impact or not), keeping all teams informed on
   maintenance, ...
 * Redundancy. Which may include a second source client but also a
   second line.

Hope that helps. :)

With best regards,

Philipp Schafft (CEO/Geschäftsführer) 
Telephon:  +49.3535 490 17 92
Website:   https://www.loewenfelsen.net/
Follow us: https://www.linkedin.com/company/loewenfelsen/

Löwenfelsen UG (haftungsbeschränkt)     Registration number:
Bickinger Straße 21                     HRB 12308 CB
04916 Herzberg (Elster)                 VATIN/USt-ID:
Germany                                 DE305133015
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